HONG KONG BROADBAND
HKBN as one of major players in telecom, automation and digitalization are expected in all areas

CASE BACKGROUND

With a vision to 'Make our Home a Better Place to Live', HKBN is one of the leading integrated telecom and technology solutions provider. And guided by its Core Purpose, it has evolved its unique culture through a powerful set of DNA-defining beliefs, values and practices that ensure everything it does continues to reinvent HKBN as a pioneering leader of action

SOLUTION

Integrated Customer Enquiry System (ICES)

Learning Management System (LMS)

Administration Job Request Handling System (AJRHS)

ACCOMPLISHMENT

  • ICES integrated with Customer Billing System to handle tremendous customer inquiries and complaints on services and bills
  • LMS is built for Talent Management (TM) division to plan and record internal training and staff development
  • AJRHS automated the workload of internal Administration to cater for the requests of name card, stationaries, and other resources
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