Kiosks Application Enhance Operational Efficiency ｜QB House (Hong Kong)
Founded in Japan, QB House is a well-known barber’s chain stores in providing “10 minutes Quick Hair-Cut” service.
To further enhance their retail operational efficiency, QB House (Hong Kong) invited Armitage to provide the Automatic Self-Service Kiosks System recently.
．Kiosks and Tablet
Replace the in-store Kiosks and equip tablet for each hairstylist. Queuing number will be shown on both kiosks and tablet.
．Multi-Payment
Besides Octopus, now also support credit card (Visa and Master), Alipay HK and Wechat Pay HK.
．Ticket and Queuing
The queuing number will be shown on Kiosks and ticket/receipt. On the other hand, hairstylists will also receive the queuing status via their tablet. This facilitates the time arrangement of both staff and customers.
There are 10 outlets for local implementation at the current stage. Kiosks replacement will be implemented gradually in the future situation.
．Mobile Apps
The apps will be developed for customers’ online booking and membership registration.
．Point Redemption
The point will be automatically given to members upon their patronage and allow their exchange for relevant privileges.
．More selections and on payment method.
．Customers do not need to physically sit and wait in the store.
．Lessen hairstylists’ effort to entertain customers.
．Diminish human error in regard to queuing issues.
．Enhance operational efficiency and reduce the idle time.
QB House originated from Japan since its establishment in Nov 1996. QB House is famous for “10 minutes Quick Hair-Cut Service” significantly. There are approximately 700 stores world-wide and 70 branches store located in Hong Kong respectively.
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